Video Streaming FAQ

Please read the following directions before signing up for streaming.

  • Mangala Shri Bhuti will offer its live video stream of programs through a partner service called Cleeng. You will pay through them as well as watch the video in their interface. Recordings of live programs are found on the same page after the conclusion of the live event. For direct access to the purchase pages, go the appropriate MSB program page on the MSB website. 
  • To ensure successful streaming and avoid connection issues, determine that your internet and computer meet the recommended requirements.

                  System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

                  Recommended desk top browsers: Google ChromeMozilla Firefox, or Safari, it’s best to update your browser whenever possible. 

                  Supported mobile browsers: Chrome, Firefox, Safari (iOS), Android native browser (Samsung devices only)                                 

                  Adobe Flash Player: It’s best to update your browser whenever possible.: http://www.adobe.com/software/flash/about/ (Not required for Google Chrome)

                  Internet Connection: 5-10mbps download speed is recommended, with a minimum of 1.5Mb download Internet speed). Check your connection at www.speedtest.net.

NOTE:  IF YOU EXPERIENCE BUFFERING DIFFICULTIES DURING THE STREAM PLEASE CHECK YOUR DOWNLOAD SPEED BEFORE CONTACTING STREAMING

  • Check for schedule updates before each teaching. Updates can be found on the Cleeng streaming page, in the "more/less" description box at the bottom of the page. Please refresh your streaming page often.
  • On the Cleeng  program page, you will find specific information about submitting questions, accessing texts and schedule changes.

Ticket Purchase

  • To buy a ticket, make your choices for purchase and click the links on the MSB video page.  It will take you to the Cleeng page for each of your talks. You must then sign in to Cleeng and create a Cleeng account. You can also use your Facebook, Google or Yahoo! Account for signing in. You then purchase access to your events using Visa, MasterCard, Mobile/SMS or PayPal. Cleeng keeps track of the content you register for or buy, so you can access it later on any of your devices.
  • Cleeng will send you an email receipt for your purchase. Make sure to save this receipt.  If you don’t find it check your spam folder.

Can I book in advance? How do I access the day of the event?

  • It is best to book your ticket in advance. Then connect a few minutes before the talk.
  • Two ways to get access to the talk:
    1- from the email receipt you received from Cleeng (check your spam, it may happen it was wrongly classified)
    2- directly on the website from where you registered/purchased, you can click “Already have a ticket?”. Enter your credentials, and that’s it!

My payment is rejected, what can I do?

  • It might be that your bank is refusing the payment, so you may try to contact them (see phone number at the back of your card). Alternatively, please try to use a different payment method.

I have a problem accessing the content I previously bought. What can I do?

  • Option 1: Search your email inbox for "Cleeng receipt". Check your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credential if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase.
  • Option 2: Clear your browser cache. Then follow Option 1.
  • Option 3: If it still doesn't work, possibly your initial order didn't go through. Please place another order. File a refund inquiry below mentioning your Cleeng receipt number(s). Cleeng will proceed with refunds within 72h after the event.

Is the live stream available on mobile devices? 

  • When you click to register/buy, your mobile browser will open a new window. After you have created your Cleeng account and purchased your access, just go back to the site. 

  • You can connect from your computer, phone or tablet anytime you want to. If you registered/purchased your ticket before on a different device, simply login with your Cleeng account and again you'll have full access.

Viewing

  • Once you have a ticket you have instant access to the Internet video stream. The video plays automatically in your browser. It works on PC, Mac®, tablet or smartphone. But you have to ensure you have a proper broadband connection for video (see above) with a minimum of 1.5Mb download Internet speed, check at http://www.speedtest.net
  • Cleeng supports most devices and operating systems: Microsoft® Windows®, Apple® Mac® or Linux OS with Adobe® Flash® or tablets including Google® Android™ devices and Apple® iPad® or iPhone® devices will work.
  • Cleeng works with most 3G and 4G services. Cleeng is not responsible for data connection charges to view the stream on any platform or service. 
  • Recorded talks can be viewed after the event on the same page as the live talk
  • Check the Details box for schedule changes

What if I miss the live talk?

  • Each talk will be recorded and available for viewing for 30 days. This is included in the ticket price.
  • Recordings will be made available on the same page as the live event soon after the conclusion of the live event.

Q & A

Trouble-shooting

  • Shortly before the talk begins, if you don’t see anything, please refresh your browser. (To refresh, in the top of your screen, click “View” then “Reload” or “Reload Page”)
  • If you have no audio, go to the speaker icon at the bottom left of the screen and make sure the volume is fully turned up.
  • Cleeng teams provide support before, during and after the event. Should you have difficulty you can fill out a help form from the FAQ at the top left of the Cleeng viewing page, or write directly to support@cleeng.zendesk.com. Please try not to send multiple requests.