Video Streaming FAQ

VIDEO STREAMING GUIDE

Please read the following guide before signing up for streaming.

Getting started:

 We offer our video stream through a partner service called Cleeng. You will pay through them as well as watch the video on their interfaceRecordings of live programs are found on the same page after the conclusion of the live event.  To ensure successful streaming and avoid connection issues, determine that your internet and computer meet the recommended requirements.

System Requirements: Windows 7 or higher, Mac OS X 10.6 or higher

Recommended desk top browsersGoogle ChromeMozilla Firefox, or Safari, it’s best to update your browser whenever possible. 

Supported mobile browsers: Chrome, Firefox, Safari (iOS), Android native browser (Samsung devices only)                                 

Adobe Flash Player: It’s best to update your browser whenever possible.: http://www.adobe.com/software/flash/about/ (Not required for Google Chrome)

Internet Connection: 5-10mbps download speed is recommended, with a minimum of 1.5Mb download Internet speed). Check your connectionat www.speedtest.net.

 

How to buy a ticket:

1. Go to the webpage of the event. Clicking the REGISTER  button above will take you there.

2. On this webpage, click on the "Buy", "Purchase", "Watch now" or "Get your virtual ticket now!" button (or any other call to action) to start the purchase of your virtual ticket.

3. Log in to Cleeng using Facebook, Google, Yahoo or sign-up by entering your email address and a password of your choice.

4. Make a payment using a preferred secure payment method of your choice. A confirmation message will appear on the webpage.

5. Cleeng will send you an email receipt for your purchase. Make sure to save this receipt. This is your ticket.  If you don’t find it, check your spam folder You will then receive an email (and a reminder on the day of the event) with a direct link to a page where the event is being broadcast. Once the event is about to start (or during the event), click on the link. You should have instant access to the event.

(If there are any issues streaming the event, please contact the Cleeng Customer Success Team via the submission form on this page: https://support.cleeng.com/hc/en-us/articles/115015632607-How-to-purchase-an-event-

6. This procedure also applies to purchase for on going events and for the recorded videos posted at the conclusion of the event on the same viewing page.

Can I book in advance? How do I access the day of the event?

It is best to book your ticket in advance. Then connect a few minutes before the talk using your email receipt from Cleeng.

Two ways to get access to the talk:
1- from the email receipt you received from Cleeng (check your spam, it may happen it was wrongly classified)
2- directly on the website from where you registered/purchased, you can click “Already have a ticket?”. Enter your credentials, and that’s it!

My payment is rejected, what can I do?

It might be that your bank is refusing the payment, so you may try to contact them (see phone number at the back of your card). Alternatively, please try to use a different payment method.

I have a problem accessing the content I previously bought. What can I do?

  • Option 1: Search your email inbox for "Cleeng receipt". Check your Spam/Junk folder. Once found, click on the link inside the description and re-enter your credential if necessary. Make sure you use the same email address or Facebook/Google access as you did for your initial purchase.
  • Option 2: Clear your browser cache. Then follow Option 1.
  • Option 3: If it still doesn't work, possibly your initial order didn't go through. Please place another order. File a refund inquiry on this page: https://support.cleeng.com/hc/en-us/requests/new mentioning your Cleeng receipt number(s). Cleeng will proceed with refunds within 72h after the event.

Is the live stream available on mobile devices? 

  • You can connect from your computer, phone or tablet anytime you want to. If you registered/purchased your ticket before on a different device, simply login with your Cleeng account and again you'll have full access.
  • When you click to register/buy, your mobile browser will open a new window. After you have created your Cleeng account and purchased your access, just go back to the site.

Viewing

  • Once you have a ticket you have instant access to the Internet video stream. The video plays automatically in the Cleeng window in your browser. It works on PC, Mac®, tablet or smartphone. But you have to ensure you have a proper broadband connection for video (see above) with a minimum of 1.5Mb download Internet speed, check at http://www.speedtest.net
  • Cleeng supports most devices and operating systems: Microsoft® Windows®, Apple® Mac® or Linux OS with Adobe® Flash® or tablets including Google® Android™ devices and Apple® iPad® or iPhone® devices will work.
  • Cleeng works with most 3G and 4G services. Cleeng is not responsible for data connection charges to view the stream on any platform or service. 
  • Recorded talks can be viewed at the end of the week end until June 6.  All recordings will be posted at the conclusion of the live program.
  • Check the Details box on the Cleeng program page for schedule changes

What if I miss the live talk?

  •  Each talk will be recorded and available for viewing for 30 days after the live event.  This is included in the ticket price.
  • Recordings will be made available on the same page as the live event page unless noted elsewhere.

Q & A

Although priority for questions is given to the in-person audience, teacher will sometime open up questions from the video streaming audience.  You may post them at MSBs...@gmail.com.

How to view the Recordings

The recordings will be found on the same viewing page and viewing window as the live broadcast.  They will be posted soon after the conclusion of the event and will be available until June 6, after which they will be removed. After they are posted you will see a “view again” arrow in the lower left of the window. Clicking the arrow enables you to scroll through all the recordings.

Trouble-shooting

  • Shortly before the talk begins, if you don’t see anything, please refresh your browser. (To refresh, in the top of your screen, click “View” then “Reload” or “Reload Page”)
  • If you have no audio, go to the speaker icon at the bottom left of the screen and make sure the volume is fully turned up.
  • Cleeng teams provide support before, during and after the event. Should you have difficulty you can fill out a help form from the FAQ at the top left of the Cleeng viewing page, or write directly to support@cleeng.zendesk.com. Please try not to send multiple requests.

Further questions

You can submit other questions to msbstreaming@gmail.com

A Few More Important Notes On Streaming

  • ·If you experience buffering difficulties during the stream please check your download speed before contacting us.
  • Check for schedule updates before each teaching. Updates can be found on the Cleeng streaming page, in the "more/less" description box at the bottom of the page. Please refresh your streaming page often.
  • On the Cleeng  program page, you will find specific information about submitting questions, accessing texts and schedule changes.
  • We are streaming from the rural hills of Vermont and the Rocky Mountains occasionally experience fluctuations in bandwidth.  We will do our best to communicate any difficulties in the chat window.